Health recipients:

• increase in independence
• we help them…to help themselves
• their “voice” is closer to the truth instead of using an interpreter
• a more accurate consent can be obtained
• more opportunities to sign for themselves
• less frustrations with the health providers
• guide also useful for the hearing and speech impaired and sufferers from dementia (in early stages)

Family of non-English speaking health recipients and carers:

• less pressure to stay home when health provider visits
• less pressure to go with client to health professionals, therefore less off – days or sick-days at work or education centres
• less dependency on family regarding communication

Health providers:

• less time needed for communication
• less frustration/anger during consultation/treatment
• can hear  the “voice” /wishes  of client more accurately
• less mistakes in assessment/ treatment/judgement
• better service possible
• have opportunity to gain new foreign language skills “on the go”

Non/poor-English speaking workers and students in health industry:

• less time needed when communicating with supervisors, co-workers and clients
• high probability a copy of their first language is available
• learn better and more-relevant vocabulary “on the go”.
• pocket-size OYO easy to carry with them
• better services
• OYO language guides reflect the standards and philosophy in Australian health industry

Taxpayers and Australian society:

• less time/money and needed for interpreters/ translators ($25+ ph) ; this is the time of organising interpreters, visiting time and time spent on documentation and phone calls.
• no time delay for interpretations (Interpreters have to be organised at least two days in advance)
• more people active in the workforce and education centres (sick-days, days-without-pay) as family members don’t have to take clients as often to health providers.
  
• people of different linguistic background will better connect with each other due to the interactive element in OYO guides
• clients will learn more about Australian standards and philosophy

Education providers:

• teaching tool: only words which are important
• picture and pronunciation
• easy assessment tool
• no-fuss language support

English language students:

• key words for daily life and “staying alive”
• picture PLUS foreign word for complete understanding
• pronunciation and ‘stress’ of English word
• easy grouped/indexed
• no-fuss and entertaining language support